It’s not everyday that an NFL quarterback walks into your office looking for help. But that’s precisely what happened earlier this month when Colt McCoy came to us at Mission Mortgage needing our assistance.
“We have loved telling our friends and family what an honor it was to work with you all.”
~ Colt and Rachel McCoy
Colt and his wife, Rachel, were ready to purchase their first home. Being new to the process, they found out quickly that not all lenders are alike. In fact, they originally had planned to use a different lender, but ran into troubles just prior to closing when they found out that their loan was not going to go through as planned. They were referred to us and we gladly helped complete the transaction, and did so without delaying their original closing schedule.
“Without question, we will continue to recommend Mission Mortgage to anyone we know for their lending needs.”
~ Colt and Rachel McCoy
Colt McCoy, former University of Texas standout and currently on the Cleveland Brown’s roster, is legendary in this area and to have the chance to assist him meant as much to us as it did to him and his wife. Being a locally-owned and operated company, we follow UT as closely as the rest of the city and to have Colt McCoy come to us was quite an honor. We were so happy to be able to assist him and to do so without delaying their purchase.
We realize that not every client is a famous athlete. We also realize that merely helping a famous athlete doesn’t make us good at our profession. We do know that every client is focused on just one thing when they come to us – their loan. And we’ve come to realize after 25+ years of residential lending that what makes us good at our profession is doing what we say we will do and doing it in a timely manner. So, whether you are famous or not, we get it. We understand your primary focus when you come to us and we get the job done for you.
Colt and Rachel were kind enough to send us a letter to thank us for our efforts. Here is what that letter says:
My wife, Rachel, and I recently purchased a home here in Austin and wanted to show our appreciation for a smooth process with Mission Mortgage. As first time homebuyers, we really didn’t know what to expect and soon realized we had much to learn. We came into the situation needing to move quickly through the lending process and your team went above and beyond to meet our needs while patiently educating us.
Having a unique situation because of my job, we were faced with so many hurdles going under contract with the home. My wife and I had planned to use a private lender and when that situation fell through, we were referred to Mission. Within a few hours, Terri Miles began working tirelessly all the way until the moment we closed on the house. We cannot thank her enough for her professionalism in updating us throughout the process and being incredibly thorough in what we thought was an impossible task. Rachel was so impressed every day they would touch base with the progress that had been made. Most importantly, she appreciated the sincerity Terri conveyed even as she had to jump through hoops to help us.
We have loved telling our friends and family what an honor it was to work with you all. Our financial planner, insurance agent, CPA and real-estate agents were incredibly impressed as well with how efficient your office was, that they’ve each asked for your contact information for their own use in the future. Without question, we will continue to recommend Mission Mortgage to anyone we know for their lending needs.
Colt and Rachel McCoy
Thank you, Colt and Rachel, for taking the time to send us this wonderful letter. We hope you are enjoying your new home and we wish you nothing but happiness and success in the future.
When you are ready for your next home loan, whether to purchase or refinance, please think of Mission Mortgage. We’ve been providing professional lending services in Texas for over 25 years and we’re ready to help you next.
Call us at 512.328.0400 or email us at email@example.com.