Interactions Corp., based in Franklin, Mass., announced yesterday that they plan to expand their existing operations in Austin and Carmel, Indiana starting this quarter and completed by first quarter of 2011. They plan to hire 250 new employees, with about one-third of the positions to be located here in Austin.
The press release stated, “Despite the national economic uncertainty, the demand for our HumanTouch platform over the last year has enabled us to secure new funding, partners, employees and customers, including several Fortune 500 companies,” said Mike Iacobucci, President & CEO of Interactions. ”We’re delighted to be able to announce another round of hiring to retain additional ‘intent analysts,’ the people who literally provide the ‘human touch’ that maximizes the power of our technology.”
According to their website, Interactions’ patented technology provides an array of tangible benefits for businesses looking to truly understand their customers’ needs and requests. Interactions’ solutions integrate a crucial layer of understanding into automated systems — enabling a productive two-way dialogue, quick and efficient responses to customer requests, and an easy and natural way to communicate.
Some of the job openings for Austin have already been posted on their website. Check here for all of their available positions.
Mission Mortgage is excited that Interactions Corp. will be expanding their presence in Austin and we welcome the arrival of these high-tech and customer care positions to our area. It is our hope that Austin continues to be a primary expansion location for the jobs of the future.