Fannie Mae Unveils Website for Distressed Homeowners

Fannie Mae recently launched a new website aimed at educating and assisting homeowners who are having difficulties making their regular mortgage payments. The site outlines the choices available to homeowners and offers guidance on how to contact and work with a mortgage company to find solutions to aid the borrower. The site was developed to overcome the fears many borrowers have in contacting their lenders when payments become difficult. It is meant to open doors and offer suggestions to help the homeowner before it is too late.

The creators of the new Fannie Mae website made efforts to make the site an unthreatening place to obtain information and assistance in an easy-to-understand format.  Most importantly, they have designed the website for all users to gain this information anonymously.  They understand that one of the biggest hurdles to helping homeowners is to overcome the fear of making contact with their mortgage providers and they start by making this website a welcoming experience. The options are fully and clearly explained and there are videos to drive home important points. A virtual guide introduces visitors to the site, frequently reminding them to contact their lender as soon as possible if they are having difficulties and guiding them through questions to determine the best possible solutions, based on the user’s individual circumstances. 

Key features of the website, which can be accessed in either English or Spanish, include:

  • Interactive Options Finder to help homeowners identify options that might be right for their situation;
  • Calculators to help borrowers understand how many of the options work, including refinance, repayment, forbearance, and modification;
  • Videos featuring real homeowners discussing how they received help and housing counselors providing advice;
  • A virtual assistant to walk homeowners through key areas of the site; and
  • Next steps and helpful forms, including a financial checklist and contact log to help borrowers be prepared when contacting their mortgage company or housing counselor.

 Visit to view the new Fannie Mae website and see how this new website can be beneficial to you.


About missionmortgage

A full-service professional mortgage banker providing lending in Texas for over 25 years. Our main office is located at 901 S. Mopac Expwy, Barton Oaks V- Suite 120, Austin, TX 78746 with branches in Lakeway, Houston, and Sealy. Mission Mortgage has been ranked as a Top 10 Mortgage Company in Austin for the past 7 years (Austin Business Journal).
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